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Mitwohnzentrale
Venezia
30122 Venice, Italy
Phone
0039 041 5231672
e-mail venrent@flashnet.it
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Sales conditions
- Reservation
The
acceptance of the reservation is subject to:
- The availability of the
apartment at the moment the written request is received by Mitwohnzentrale Venezia s.a.s
(by e-mail, fax or letter)
- The payment of an advance
payment
- The authorisation for eventual
debits or other amounts foreseen in point 3 in case of cancellation.
The
reservation is concluded only when Mitwohnzentrale
Venezia s.a.s has sent a written communication (by fax, letter or
e-mail) confirming it.
2.
Booking
confirmation
By
receiving the written confirmation, and in respect of the terms contained
therein, the customer will pay an amount equal to 30 % of the total price
of the reserved rental by a bank transfer to:
Mitwohnzentrale Venezia Alloggi Temporanei di Helga
Anna Gross & C. s.a.s.
Account no. 066189240181
Bank:
BancaIntesa s.p.a.
Campo San Bortolomeo
Italy 30100 Venice
Codes:
IBAN:
IT29 D030 6902 0450 6618 9240 181
BIC:
B C I T I T M M 905
The
balance will be paid at check-in and at the same time the holiday rental
contract will be signed.
The
total price for the required period is shown by Mitwohnzentrale
Venezia s.a.s in the written booking confirmation.
Apart
from the apartment which is completely furnished and equipped (as shown in
the detailed description of the apartment, received by the customer
previously), the price includes:
- Welcoming at the closest
boat-stop to the apartment between 9.00 am and 8.00 pm. Sometimes the
apartments can be occupied by
other customers in those cases we will offer the reception not later
than 3.00 pm.
- Initial and final cleaning
- Towels and linens
The
price does NOT include
- Utilities such as electricity,
gas and telephone which will be paid for separately on check-out
- Transfer from and to the train
station, airport or other terminals
- Cot or chair for children
- Porter – service
Services
that can be provided if requested.
All
of the prices shown are in Euros.
- Cancellation by the Customer
The cancellation of the reservation by the customer, with a warning of 21 days prior to the beginning of the stay, implies the loss of the advanced payment which will remain the property of Mitwohnzentrale Venezia s.a.s. If the cancellation is made with less warning, these further payments can be required:
- From 20 to 14 days:
50 % of the agreed price
- From 13 to 7 days:
75 % of the agreed price
- From 6 days until the day
prior to arrival:
90 % of the agreed price
- Non arrival:
90 % of the agreed price
The
client will not have any reimbursement if he voluntarily interrupts the
holiday and leaves before the established departure day.
- Cancellation
by Mitwohnzentrale Venezia s.a.s
In
the event that the apartment is not available for justified reasons, Mitwohnzentrale Venezia s.a.s
reserves the right to offer an adequate alternative solution to the
original reservation.
If
the client should not wish to accept the alternative that is offered,
every obligation will be terminated and the client will receive all
amounts that he has paid. Upon repayment all undertakings previously made
will immediately lapse and nothing else can be claimed by Mitwohnzentrale
Venezia s.a.s.
- Deposit
At
check-in there will be paid to Mitwohnzentrale
Venezia s.a.s an amount of 500 Euros, or the amount shown in the
booking confirmation, as a cautionary deposit against any eventual damage
that the customer may cause and also for those expenses not foreseen as
included in the contract.
If
any damage is caused, the amount relative to that damage will be paid from
the deposit, not excluding
the obligation of the customer to repay any other amounts eventually
exceeding the deposit regarding damage caused by the client following a
simple request by Mitwohnzentrale Venezia s.a.s.
- terms of consignements and release of the
apartment
Our
guests are kindly asked to provide with at least 2 working day notice the
expected arrival time in Venice and any other useful detail such as flight
or train numbers etc. to enable Mitwohnzentrale
Venezia s.a.s to organize the welcome service and this way the
staff of Mitwohnzentrale Venezia s.a.s
will be able to advise the best way to get to the meeting point.
In
lack of this information, Mitwohnzentrale Venezia s.a.s
will not be responsible for any failure or delay in the welcoming service,
in as much as the apartments do not have a reception (like hotels do) and
every single welcome must therefore be well organized.
The
apartment is delivered between 3.00 pm and 20.00 pm at the arrival day and
must not be left later than 10.00 am at the departure day.
According
to the availability of the apartments themselves and Mitwohnzentrale
Venezia s.a.s
staff other timings can be arranged with the following additional costs:
·
For check-in between 9.00 am
and 3.00 pm - if the
apartment is available - no additional costs
·
For check-in 08.00 pm and
10.00 pm 30 Euros
·
For check-in 10.00 pm and
01.00 am 40 Euros
·
For check-in* 01.00 am and 07.00 pm
50 Euros we kindly ask our customers to avoid arrivals after
1.00 am if ever possible
*check-on
means the moment you will reach the apartment, NOT the moment the train or
the plane is supposed to arrive in Venice.
We
will ask our guests to call us from the airport, train station or any
other terminal as soon as they will have arrived in Venice,
to confirm the arrival and to agree the actual time for the meeting,
at the phone numbers we will communicate before. At the agreed time an
employee of Mitwohnzentrale Venezia s.a.s
will welcome the guests at the closest public transport station to show
him the way to the apartment, hand over the keys and show him the
apartment itself. When entering the apartment, the guest will sign the
contract and all necessary documents for his registration, will pay the
security deposit and the balance owed. At the same time, the
Mitwohnzentrale Venezia s.a.s employee will check the meters for all
utilities not included in the price.
7.
Check out
During
the stay the guest will agree with Mitwohnzentrale Venezia s.a.s about the
actual return of the apartment, so that an employee of Mitwohnzentrale
Venezia s.a.s can carry out all the formalities such as:
Checking
utilities and the general state of structure which regards the cleaning as
well. (The guests are supposed to leave the apartment reasonably clean and
tidy, otherwise Mitwohnzentrale Venezia s.a.s can charge an additional
amount for the extra cleaning) and delivery of the keys. Any eventual
delay by the client beyond the agreed time gives Mitwohnzentrale Venezia
s.a.s the right to debit
50,00 Euros.
8.
Maximum of people
The
description of each apartment includes the number of people who are
allowed to stay there.
9.
Animals
Animals
are allowed in some of the apartments after a written request (by fax or
e-mail) which will have be sent before reservation which strictly needs a
written confirmation by Mitwohnzentrale Venezia s.a.s
10.
Cleaning
Mitwohnzentrale
Venezia s.a.s will provide a clean apartment, complete with bed and bath
linen in adequate quantity for every guest and equipped with all fittings
indicated in the description.
11.
Customers’ Obligations and Responsibilities
The customer undertakes to take due care
in the use of the apartment and avoid any action that may cause damage to
the apartment or other
adjoining structures. It shall be understood that, in the event of failure
to abide by this obligation, the customer will be held liable for damage
occurred to the structure and/or property therein.
All the rules of the building must be
obeyed. From 1.00 pm until
3.00 pm and from 11.00 pm until 08.00 am the guests in the apartment must
not make any noise that could disturb other residents. In the event that
the customer should not respect the rules of the building or those
established by Mitwohnzentrale Venezia s.a.s., the latter reserves the
right of expelling them from the apartment without any reimbursement.
In the event that the guest requires the
presence of our staff during their stay for a reason that Mitwohnzentrale
Venezia s.a.s may consider unimportant, they will be debited 40 Euros
every time.
In the event that the keys be lost, broken or damaged or that a locksmith
is needed to open the door, Mitwohnzentrale Venezia s.a.s will be
authorised to debit the amount of 70 Euros which includes the replacement
of the lock (If there are no other/higher costs have been caused). In the
event that the guest forgets the keys inside the apartment and the
services of the Mitwohnzentrale Venezia s.a.s staff be required to open
the door, the amount that will be debited is 40,00 Euros.
12.
Complaints
In the unlikely case that a customer is
not satisfied with the accommodation arrangements, he/she must immediately
contact Mitwohnzentrale Venezia s.a.s, who will attend to all problems as
quickly as possible. If the inconvenience has not been resolved by the day
of the departure, the customer is requested to submit his/her
considerations and complaints by e-mail or fax and Mitwohnzentrale Venezia
s.a.s will forward them to the owner of the apartment, suggesting and
acting in favour to the customer, if his complaint is justified. If the
customer submits a complaint only at the end of his/her stay rather than
immediately notifying us, Mitwohnzentrale Venezia s.a.s shall not be
liable to make any reimbursement.
13. Responsibility
of Mitwohnzentrale Venezia s.a.s
Mitwohnzentrale Venezia s.a.s shall not
be liable for any damage sustained by whoever rents the apartment unless
such damage is the result of its own negligence. Mitwohnzentrale Venezia
s.a.s shall not be responsible for any loss, delay or problem caused by
circumstances over which it cannot reasonably be deemed to have any
control, including but not limited to natural causes such as: flooding,
explosions, storms, strikes, fire, war or threat of war, civil unrest, act,
restrictions, regulations, measures of any type by any local authority,
strikes, industrial action or adverse weather conditions. Mitwohnzentrale
Venezia s.a.s shall not be held responsible for the breakdown of
mechanical equipment such as pumps, boilers, etc. or for interruptions in
public utility supplies such as water or electricity. Nor shall
Mitwohnzentrale Venezia s.a.s be liable for noise or disturbances whose
origin is beyond its reasonable control.
14. Law
and Jurisdiction
The
contract signed between the client and Mitwohnzentrale
Venezia s.a.s
is regulated by Italian Law and exclusively subject to the jurisdiction of
the Italian Courts.
15.
Arbitration
clause
Any dispute that may arise between the
parties regarding the validity, efficiency, interpretation or execution of
this contract and subsequent agreements, and in any case linked to it,
will be decided by administrative arbitration in the Venice Real-Estate
and General Arbitration Chamber c/o The Venice Chamber of Commerce, of
which the parties declare to know and accept the rules.